Is the “Amazon Effect” looming at the door of your business? The adage about the rising tide lifts all ships also applies to ever evolving customer expectations. Customers are increasingly expecting the businesses they choose to buy from to provide real time order and inventory visibility across the supply chain, 24/7 customer service, chat/chat bot, text and email interaction capabilities, free shipping and next day delivery, and the list grows continuously. Customers desire business partners who allow them to choose when, where and how they buy and interact.
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